Terms of service

Last updated: 23 October 2026

1. About us

This website is operated by CWC | Cold Weather Club ("CWC", "we", "us", "our"), trading from the United Kingdom. You can contact us at maxa63636@gmail.com.

2. These terms

These terms apply to every order you place on this website. Please read them before ordering. By placing an order you agree to them. They do not affect your statutory rights as a consumer.

3. Orders

When you place an order you will receive an email acknowledging it. This does not mean your order has been accepted. Our acceptance takes place when we email to confirm dispatch, at which point a contract is formed between you and us. We may decline an order, for example if an item is out of stock, if we cannot authorise your payment, or if there is an obvious pricing error. If we decline your order after payment, we will refund you in full.

4. Products

We take care to show our caps as accurately as possible, but colours can look slightly different depending on your screen, and product photography is for illustration. Our caps are one size fits all. Product descriptions describe the materials and construction as accurately as we can.

5. Prices and bundles

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. Bundle prices (for example 2 caps for £75 or 3 caps for £99) are applied automatically at checkout and only apply while the qualifying items remain in the order. We may change prices at any time, but changes will not affect orders we have already accepted.

6. Payment

Payment is taken at the time of ordering through our secure checkout. We do not store your full card details.

7. Delivery

Orders are dispatched within 3 working days. Full details are in our Shipping Policy. Risk in the goods passes to you when they are delivered to the address you gave us, and ownership passes to you once we have received full payment.

8. Your right to cancel and returns

You have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013, and we also offer a 30-day any-reason return on unworn caps. Full details, including how to return an item, are in our Refund Policy.

9. Faulty items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your cap is faulty, contact us and we will offer a repair, replacement or refund in line with your legal rights.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

11. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as carrier disruption, severe weather or strikes. If this happens we will contact you as soon as possible and let you cancel and receive a refund for anything not delivered.

12. Intellectual property

The CWC name, logo, website content and photography belong to us or our licensors. Team names, logos and the New Era and 59FIFTY marks belong to their respective owners and are used to describe the products we sell.

13. Your information

We use your personal information as described in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this website when you placed it.

15. Law and disputes

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts. If you have a complaint, please email us first and we will do our best to resolve it.