Refund policy

Last updated: 23 October 2026

30-day any-reason returns

Not feeling it? No problem. You can return any unworn CWC cap within 30 days of delivery, for any reason, for a full refund of the item price.

Your statutory rights

This promise is in addition to your rights under the UK Consumer Contracts Regulations 2013, which give you 14 days from delivery to cancel your order and a further 14 days to send the item back. Nothing in this policy affects your statutory rights, including your rights if an item is faulty or not as described.

Condition of returns

Caps must be unworn and in the condition you received them, with all tags, stickers and packaging intact. We may reduce your refund if an item has been handled more than is needed to check it (for example, worn outside, marked, perfumed or damaged).

Bundle orders

If you return part of a bundle (2 for £75 or 3 for £99), your refund is the amount you paid less the bundle discount that no longer applies. For example, returning one cap from a 2-cap bundle refunds £33 (£75 paid minus £42 for the cap you keep).

How to return

  1. Email us at maxa63636@gmail.com with your order number and the item(s) you want to return.
  2. We will reply with the return address and instructions.
  3. Pack the cap securely (ideally in its original packaging so the crown is not crushed) and send it back using a tracked service. Keep your proof of postage.

Return shipping

Unless the item is faulty or we sent the wrong item, you are responsible for the cost of return shipping. If the item is faulty or incorrect, we will cover reasonable return postage.

Refunds

Once your return arrives and has been checked, we will email you to confirm and refund you to your original payment method within 14 days. Depending on your bank, it can take a few extra working days to show on your statement. If you cancel the whole order within the statutory period, we also refund the standard delivery charge you paid.

Exchanges

Want a different cap? The quickest way is to return the one you have and place a new order for the one you want.

Faulty or damaged items

If your cap arrives damaged or develops a fault, email us with your order number and a photo and we will put it right with a replacement or full refund.

Contact

Questions about a return? Email maxa63636@gmail.com.